IT Service Spezialist - 1st Level Support (m/w/d)
eddyson
About this role
A Customer Support Specialist at eddyson handles customer inquiries through phone, email, and ticketing systems, providing solution-oriented support and identifying technical issues in digital processes and cloud services. The role involves collaboration with other departments and continuous process improvement through customer feedback.
Skills
About eddyson
eddyson.comeddyson is a B2B EDI integration provider that helps companies exchange business documents reliably and efficiently. Their platform and managed services handle connectivity to trading partners, support common EDI standards and protocols, and perform mapping and data transformation to automate order, invoice, ASN and related workflows. Eddyson emphasizes fast onboarding, secure and compliant data exchange, and real‑time monitoring and error handling to reduce manual exceptions. They serve retailers, manufacturers, distributors and other enterprises modernizing supply‑chain and partner integration.
About eddyson
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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