IT Service Technician I

The IT Service Technician I provides technical support to clients across the United States and Canada, resolving issues via phone, email, and webchat while troubleshooting hardware, software, and network problems. The role involves managing user accounts, performing standard service tasks, and ensuring proper documentation of all interactions. This position requires a growth mindset and adherence to core values of going beyond, owning responsibilities, being curious, and serving as one.