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IT Services & Process Manager at New York City Government - ApplyBlast

IT Services & Process Manager

New York City Government

7 months ago

Remote

Full Time

Senior

0 applicants

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About this role

This role involves overseeing IT change management processes, coordinating disaster recovery tests, managing major incidents, maintaining configuration and service data, and ensuring compliance with audit and policy standards. The position requires collaboration with global teams and a focus on continual process improvement within an IT service environment.

Skills

Qualifications

Bachelor’s degree in IT or related fieldITIL or COBIT certification

About New York City Government

nyc.gov

Headquarters

New York, New York, United States

NYC.gov is the official web portal of the New York City government, acting as a centralized access point to municipal information, services, and updates for residents, businesses, and visitors. The site provides real‑time statuses and practical services—parking, school schedules, trash collection, permits, benefits, public safety alerts, and online transactions—along with news and agency announcements. Designed for broad accessibility, nyc.gov aggregates agency resources, forms, and contact channels to simplify interactions with city government and streamline service delivery. It also supports emergency notifications, multilingual information, and digital tools to help users find services and apply for programs.