IT Services Specialist

United States - Genesys Cloud Services, Inc.(1 month ago)

HybridFull TimeSenior$62,220 - $109,520Information Technology

About this role

The IT Services Senior Specialist (L2/L3) on Genesys NA IT team is a hands-on, customer-facing technical lead who delivers advanced support and represents IT across the region. The role focuses on ensuring a reliable end-user technology experience, supporting device lifecycle and onboarding/offboarding, and driving adoption of AI-assisted and modern endpoint management tools while maintaining compliance with regional frameworks.

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Required Skills

Incident Resolution
Troubleshooting
Hardware Support
Windows
MacOS
Linux
Active Directory
Azure AD
Intune
Autopilot

+8 more

Qualifications

A+ Certification
Microsoft Certification
ITIL Foundation

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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