IT Specialist
Petfolk(1 month ago)
About this role
Petfolk is hiring an IT Specialist focused on Access Management and Ticket Resolution to support their IT operations across multiple facilities. This early-career role is ideal for a junior professional eager to learn and grow while contributing to system reliability and user support. The position is primarily remote with a hybrid mix of on-site duties and occasional travel between locations. The role offers on-the-job training and opportunities for professional development within the IT team.
Required Skills
- User Access
- Ticket Resolution
- Troubleshooting
- Hardware Repair
- System Maintenance
- Monitoring
- Installation
- Configuration
- Documentation
- Record Keeping
+7 more
Qualifications
- Degree in Information Technology or Computer Science
- 2 Years Experience
About Petfolk
petfolk.comNew Relic is a cloud-based observability and telemetry platform that helps engineers monitor, debug, and optimize applications and infrastructure in real time. It ingests metrics, traces, logs, and events into New Relic One and offers APM, infrastructure monitoring, browser and mobile RUM, synthetic checks, distributed tracing, dashboards, alerts, and a query language (NRQL) for deep analysis. The platform emphasizes unified instrumentation and integrations (including OpenTelemetry), AI-assisted troubleshooting, and a SaaS pricing model with free and usage-based tiers to help teams detect and resolve performance issues quickly.