IT Specialist

The IT Specialist supports, maintains, and optimizes the organization's hybrid IT infrastructure, ensuring the availability, performance, security, and reliability of critical IT services. This role serves as the technical escalation point for the IT Helpdesk, handling complex hardware, software, and infrastructure-related issues while coordinating with internal teams and vendors. The position also involves monitoring system health, managing user accounts, and maintaining compliance with organizational policies and PCI DSS requirements.