IT Support Analyst I

The IT Support Analyst I serves as the first point of contact for technology support within a Microsoft 365 environment, handling tier-1 helpdesk requests, device provisioning, and routine account administration. This foundational role on the Technology and Data Security Team involves resolving technical issues, managing endpoint devices, and supporting onboarding processes while escalating complex matters to senior team members. The position offers a defined growth path toward systems, network, or security administration within a multi-brand real estate organization.