IT Support Analyst
Multiverse(1 month ago)
About this role
The IT Support Analyst at Multiverse is responsible for providing strategic IT support to nearly 1,000 employees, addressing complex escalated issues and collaborating on IT infrastructure projects and technology rollouts. The role involves process improvement initiatives, evaluating new technologies for enterprise-scale deployment, and developing user training materials. With a focus on automation and system administration, the analyst will work cross-functionally to enhance the employee experience while maintaining IT documentation and procedures.
Required Skills
- IT Support
- Problem-Solving
- Customer Service
- Automation Skills
- System Administration
- Process Improvement
- Documentation Management
- User Training
- Technology Evaluation
- Cloud Services
+5 more
Qualifications
- IT degree or equivalent
- IT certifications
About Multiverse
multiverse.ioMultiverse is an upskilling platform focused on enhancing tech skills for the workforce of the future. The company specializes in delivering professional apprenticeships that aim to boost productivity and develop talent in AI and technology sectors. By fostering an environment where technology skills unlock potential, Multiverse prepares individuals for dynamic job opportunities in an evolving job market.