IT Support Analyst
Worcester Polytechnic Institute(2 months ago)
About this role
The IT Support Analyst provides frontline technical assistance to WPI faculty, staff, and students, diagnosing and resolving hardware, software, and networking issues. The role supports campus labs, library computers, print services, and equipment lending while documenting incidents and escalating complex problems. The position is primarily on-site with an optional work-from-home day and hours that vary with the academic calendar.
Required Skills
- Technical Support
- Troubleshooting
- Windows
- MacOS
- Office 365
- Networking
- Wireless
- PC Hardware
- Documentation
- Customer Service
+7 more
Qualifications
- Associates Degree in CS or Equivalent Experience
About Worcester Polytechnic Institute
wpi.eduA WPI education has never been more relevant than it is today, because the demand for innovative thinkers who can solve problems on a global scale has never been greater.
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