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IT Support Analyst at Empower Brands - ApplyBlast

IT Support Analyst

Empower Brands

5 months ago

3.9 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

An IT Support Analyst provides technical support to end-users across various platforms, resolves issues, and ensures service level agreements are met.

Responsibilities

Provide exceptional customer service in person, via phone or web conference, and email
Resolve help desk issues including troubleshooting hardware and software issues
Perform user administration duties using strict security protocols
Configure user applications according to documented standards
Administer email accounts and lists using Google Workspace or Office365

Skills

Qualifications

2+ years of experience in IT environment supporting users and processes

About Empower Brands

empowerfranchising.com

Headquarters

Glen Allen, Virginia, United States

Company Size

201-500 employees

Founded

2008

View Profile

Empower Brands is a world-class franchise platform that builds, acquires, and scales industry-leading commercial and residential service brands serving homes and businesses. The company supports franchise growth through centralized operations, training, marketing, technology and business systems designed to drive consistent customer experience and strong unit economics. By assembling a diversified portfolio of service-focused brands, Empower Brands aims to accelerate expansion and provide franchise partners with the tools and expertise needed for rapid market penetration and sustained performance.