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IT Support Associate at Carnegie Mellon University - ApplyBlast

IT Support Associate

Carnegie Mellon University

3 months ago

4.4 on Glassdoor

Pittsburgh, PA

Hybrid

Full Time

Junior

0 applicants

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About this role

A Tier-One Technical Support Specialist at the Software Engineering Institute (SEI) provides advanced troubleshooting and maintenance for hardware, software, and operating systems including Windows, Mac, and Linux. The role involves resolving user issues, installing configurations, training personnel on system capabilities, and managing service desk documentation within a government and defense-focused organization. This is a six-month fixed-term position with potential for full-time conversion.

Responsibilities

Diagnose and resolve complex technical user problems across multiple platforms
Install, configure, and maintain system and application software for end users
Train users on system capabilities and develop technical documentation
Manage account access and troubleshoot hardware and networking issues
Utilize Service Desk systems to track and document incidents and requests

Skills

Qualifications

Associates degree in a technical fieldBachelor's degree in Computer Science or Information SystemsCompTIA A+ CertificationCompTIA Networking+ CertificationCompTIA Security+ Certification

About Carnegie Mellon University

cmu.edu

Headquarters

Pittsburgh, Pennsylvania, United States

Company Size

5001-10000 employees

Founded

1900

View Profile

CMU is a global research university known for its world-class, interdisciplinary programs: arts, business, computing, engineering, humanities, policy and science.