IT Support Engineer II

The IT Support Engineer II serves as the primary point of contact for technology questions, incidents, and service requests, providing direct support to employees through phone, service desk, and in-person interactions. This role involves diagnosing and resolving issues with end-user computers, mobile devices, applications, and workplace technology while coordinating with specialists for complex problems. The position requires strong troubleshooting skills, clear communication, and the ability to manage the full employee and hardware lifecycle from onboarding to offboarding.