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IT Support Engineer II at ITPartners+ - ApplyBlast

IT Support Engineer II

ITPartners+

9 days ago

Kenosha, Wisconsin, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The IT Support Engineer II provides front-line technical support to partners, troubleshooting IT issues and ensuring a positive partner experience. This role involves setting up hardware, performing onsite deployments, and monitoring support metrics. The position requires collaboration with engineers and vendors to resolve issues and improve processes.

Responsibilities

Provide front-line technical support to partners via onsite and remote channels
Set up hardware for installation and perform onsite deployments
Monitor ticket progress and key partner support metrics

Skills

Qualifications

Microsoft certifications (AZ-104, MD-102, MS-102, or equivalent)CompTIA Security+Network+CCNA

About ITPartners+

itpartners.com

Co-managed Services for IT Pros & Full IT Services for Businesses. Award-Winning Support & Fast Response Times. Looking for an IT Sidekick? Let's Chat!