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IT Support Engineer Lead, Information Technology at Cornell University - ApplyBlast

IT Support Engineer Lead, Information Technology

Cornell University

4 days ago

Ithaca, New York, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The IT Support Engineer Lead provides technical leadership for the IT support team, overseeing advanced support functions to ensure the continuity and effectiveness of technology services. The role involves supervising student employees, leading projects, and coordinating cross-functional initiatives to align with institutional IT priorities. This position requires strong technical expertise, operational oversight, and accountability for service delivery within the Cornell SC Johnson College of Business Information Technology department.

Responsibilities

Supervise client services student employees and provide technical leadership to IT support staff
Manage ticketing queue system and assign tickets to team members while communicating with stakeholders
Install diagnose repair and upgrade PC Mac hardware and equipment to ensure optimal workstation performance

Skills

About Cornell University

cornell.edu

Headquarters

Ithaca, New York, United States

Company Size

10001+ employees

Founded

1865

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Cornell University is a private Ivy League research university offering undergraduate, graduate, and professional education across more than 100 fields of study. Its colleges and schools span campuses in Ithaca, New York City, and Doha, Qatar, combining a land‑grant mission with global research and outreach. Cornell is known for interdisciplinary scholarship and strong professional programs—engineering, business, law, medicine, veterinary medicine, architecture, agriculture, hotel administration, human ecology, and industrial and labor relations—along with sustainability and public‑impact initiatives. Students and researchers choose Cornell for its rigorous academics, extensive resources, and emphasis on innovation and global partnerships.