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IT Support Engineer at ALSO - ApplyBlast

IT Support Engineer

ALSO

3 months ago

3.3 on Glassdoor

Palo Alto, CA

Hybrid

Full Time

Senior

2 applicants

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About this role

An IT Support Engineer at ALSO provides Tier 2/3 end-user support, manages identity and security platforms like Okta, and administers core IT systems in a SaaS-first environment. The role involves troubleshooting hardware and software issues, implementing automation to improve efficiency, and mentoring junior staff while acting as a technical escalation point for complex incidents.

Responsibilities

Serve as Tier 2/3 escalation point for complex IT issues
Manage identity platforms including Okta and SSO/MFA
Administer core IT platforms and maintain documentation
Implement automation to improve operational efficiency
Mentor junior support staff and establish best practices

Skills

About ALSO

ridealso.com

Headquarters

Palo Alto, California, United States

Company Size

1-10 employees

Founded

2025

View Profile

ALSO is an electric micromobility company that designs and manufactures modular e-bikes and quadricycles under the tagline 'Move Beyond.' Their flagship product, the TM-B, is a shape-shifting electric bike that serves as a cargo bike, commuter bike, and trail bike in one, while their TM-Q extends the concept to a four-wheeled electric cargo vehicle. ALSO sells direct-to-consumer and also partners with commercial clients, offering accessories, financing, and assembly services.