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IT Support Engineer at Waystar - ApplyBlast

IT Support Engineer

Waystar

2 months ago

4.2 on Glassdoor

Louisville, Kentucky, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The IT Support Engineer serves as the first point of contact for employees seeking technical assistance, handling Tier 1 support through Jira Service Management tickets, calls, and emails. The role focuses on triage, basic troubleshooting of hardware, software, and connectivity issues, and routing complex tickets to Tier 2 while maintaining clear communication and adhering to service level agreements.

Responsibilities

Serve as initial point of contact for IT support requests
Provide timely communication and resolution per SLAs
Perform basic troubleshooting of hardware, software, and connectivity issues
Route complex tickets to Tier 2 with documented triage
Participate in on‑call rotation supporting nationally dispersed employees

Skills

About Waystar

waystar.com

Headquarters

Louisville, Kentucky, United States

Company Size

1001-5000 employees

View Profile

Waystar’s cloud-based software provides end-to-end revenue cycle management solutions to simplify healthcare payments and accelerate financial results.