Cognition Studio, Inc.
The IT Support Engineer will serve as the primary frontline IT partner for employees in the San Francisco office, managing a high-volume queue of support requests while delivering a consistent and thoughtful service experience. This hands-on role involves troubleshooting technical issues across endpoints, identity, and SaaS applications, and collaborating with global IT engineers to improve support processes and scalability. The position requires strong communication skills, a disciplined approach to issue resolution, and a commitment to raising the quality of service across the organization.
Headquarters
Seattle, Washington, United States
Company Size
11-50 employees
Founded
2001
Strategic Communications for Life Sciences
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Cognition Studio, Inc. didn’t post a salary, so this is our estimate from similar listings.
10% above the average for this role