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IT Support III at Axon - ApplyBlast

IT Support III

Axon

29 days ago

3.9 on Glassdoor

Boston, Massachusetts, United States

Onsite

Full Time

Medior

3 applicants

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About this role

The IT Support III provides frontline technical support for employees across Mac, Windows, Linux, mobile devices, and workplace technology, resolving day-to-day issues and escalating complex problems with clear documentation. This role involves maintaining accurate records in ServiceNow, supporting new-hire onboarding and offboarding, and troubleshooting standard conference room and audio/visual issues. The position requires strong communication skills and the ability to manage multiple support requests while adhering to defined SLAs and security policies.

Responsibilities

Provide frontline technical support for employees across Mac, Windows, Linux, and mobile devices
Troubleshoot hardware, software, connectivity, and endpoint issues using enterprise tools
Support new-hire onboarding and employee offboarding including device provisioning and recovery

Skills

About Axon

axon.com

Headquarters

Scottsdale, Arizona, United States

Company Size

1001-5000 employees

Founded

1993

View Profile

Axon is a public-safety technology company whose mission is to "protect life" by connecting people, devices, and apps. Its portfolio includes TASER smart devices, body-worn and in-car cameras, and cloud-based evidence management and analytics delivered via the Axon Network. Governments, law enforcement, military and civilian customers use Axon’s hardware and software to capture, store, manage, and analyze digital evidence and streamline operational workflows. The company emphasizes secure, scalable, and interoperable solutions to improve accountability and public safety.