IT Support Lead

The IT Support Lead will own the delivery of IT support across the business, leading the service desk function and managing two IT engineers. This hands-on role focuses on ensuring high-standard user-facing processes, including onboarding, device management, and technical support for a predominantly Apple-based environment with a smaller Windows estate. The position requires strong customer service skills, regular face-to-face engagement with employees, and the implementation of AI-driven solutions to modernize IT operations.