IT Support Shift Manager
Careers / Seneca Gaming(2 months ago)
About this role
The IT Support Shift Manager at Seneca Gaming Corporation oversees shift-level service desk operations to ensure a consistent, customer-focused IT experience. The role supports the IT Service Desk Manager and collaborates with application, technical, and vendor teams to maintain reliable computing services and drive continual service improvement. It operates within company policies, internal controls, and organizational objectives.
Required Skills
- Service Desk
- Coaching
- ITSM
- ITIL
- SLA Management
- Ticketing Systems
- Incident Management
- KPI Reporting
- Problem Management
- Customer Service
+7 more
Qualifications
- Bachelor's Degree
- ITIL Foundations Certification
About Careers / Seneca Gaming
thebest8hours.comWork should feel like a win! And it can when you work at Seneca Gaming Corporation. Check out our career openings to join our team!
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