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IT Support Specialist - 2nd Line at Vantage Data Centers - ApplyBlast

IT Support Specialist - 2nd Line

Vantage Data Centers

19 days ago

3.7 on Glassdoor

Frankfurt, Hesse, Germany

Hybrid

Full Time

Medior

0 applicants

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About this role

The IT Support Specialist - 2nd Line provides remote and on-site technical support to end users across regional and global operations, utilizing ITIL methodologies and ServiceNow for incident and service request management. The role involves troubleshooting complex hardware and software issues on Windows and Apple devices, managing IT assets, and delivering white-glove support to senior executives. This position requires strong communication skills and the ability to collaborate with global support teams to resolve technical challenges efficiently.

Responsibilities

Provide remote and on-site technical support for hardware, software, and connectivity issues
Manage and resolve IT incidents and service requests using ServiceNow and ITIL methodologies
Provision and deprovision user accounts and manage device lifecycle across Windows and Apple environments

Skills

About Vantage Data Centers

vantage-dc.com

Headquarters

Denver, Colorado, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Vantage Data Centers provides innovative, scalable wholesale data center campuses to hyperscalers, cloud providers and large enterprises across North America and Europe.