IT Support Specialist

An IT Support Specialist at GEM Technologies provides help desk support specifically for the National Security aspects of the Los Alamos National Laboratory's Information Science & Technology Directorate. This role involves addressing user authentication and access issues, managing credential issuance, and maintaining communication with customers to resolve technical problems. The specialist will also generate reports on credential usage, implement standard operating procedures, and collaborate with technical teams as necessary, all while working in a Windows environment and utilizing incident management tools. Requirements include a bachelor's degree, 5+ years of relevant experience, and an active security clearance.