IT Support Specialist

GEM Technologies, Inc(1 month ago)

Los Alamos, NMOnsiteFull TimeSenior$122,516 - $165,013 (estimated)Information Technology

About this role

An IT Support Specialist at GEM Technologies provides help desk support specifically for the National Security aspects of the Los Alamos National Laboratory's Information Science & Technology Directorate. This role involves addressing user authentication and access issues, managing credential issuance, and maintaining communication with customers to resolve technical problems. The specialist will also generate reports on credential usage, implement standard operating procedures, and collaborate with technical teams as necessary, all while working in a Windows environment and utilizing incident management tools. Requirements include a bachelor's degree, 5+ years of relevant experience, and an active security clearance.

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Required Skills

IT Help Desk Support
Credential Management
User Authentication
Technical Problem Resolution
Customer Communication
Credential Usage Reporting
Relationship Management
Standard Operating Procedures
Token Issuance
Field Services Support

+14 more

Qualifications

Bachelor's Degree
5+ years of relevant experience
U.S. citizenship
Active or very recently active DOE 'Q' Clearance or DoD 'Top Secret' Clearance
Certifications in IT support, cybersecurity, or related fields

About GEM Technologies, Inc

gemtechnologiesinc.com

GEM Technologies, Inc. is a trusted partner for U.S. federal and state government agencies, providing a range of services focused on environmental, technical, facility infrastructure, and construction needs. Founded in 1994, GEM has a strong track record in supporting national security missions with a commitment to quality and safety. The company prides itself on delivering efficient solutions and building long-term partnerships across various sectors, looking forward to future collaborations and opportunities for growth.