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IT Support Specialist at Gensler - ApplyBlast

IT Support Specialist

Gensler

3 months ago

3.7 on Glassdoor

Bogota, Colombia

Hybrid

Full Time

Senior

0 applicants

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About this role

A Support Specialist at Gensler provides first-line and second-level technical support for end-user incidents, focusing on restoring staff billability quickly after technology failures. The role involves managing service desk queues, supporting Microsoft O365 and hardware environments, and collaborating with regional teams to ensure minimal downtime. Candidates must possess advanced knowledge of desktop and server technologies, along with strong problem-solving and communication skills.

Responsibilities

Triage service desk incident queues to ensure quick assignment
Provide first and second level support for technology failures
Manage MS SharePoint sites and create Power BI reports
Perform imaging, deployment, and user account administration
Collaborate with regional teams to maintain technology infrastructure

Skills

Qualifications

Associates Degree in TechnologyA+ Certification

About Gensler

gensler.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

1965

View Profile

Gensler is a leading global architecture, design, and planning firm with 6,000+ professionals across 58 offices in the Americas, Europe, Greater China, and Asia Pacific. The firm delivers expertise across a wide range of sectors, including workplace, aviation, healthcare, hospitality, sports, entertainment, education, and urban design. Driven by research and innovation, Gensler harnesses the power of design to enhance the human experience and shape a better world.