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IT Support Specialist at Strive Health - ApplyBlast

IT Support Specialist

Strive Health

24 days ago

3.7 on Glassdoor

Denver, Colorado, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

This role focuses on managing complex support requests and incidents within Freshservice, ensuring timely resolution and adherence to service level agreements. The position serves as an escalation point for technical issues across various platforms, including hardware, software, and telephony systems. Additionally, the role involves creating workflows, automations, and process improvements to enhance overall support efficiency.

Responsibilities

Own complex support requests and incidents end to end in Freshservice
Serve as an escalation point for deeper troubleshooting and cross functional coordination
Create and maintain Freshservice workflows, forms and automations

Skills

About Strive Health

strivehealth.com

Headquarters

Denver, Colorado, United States

Company Size

501-1000 employees

Founded

2018

View Profile

Strive Health is a value-based kidney care company that delivers comprehensive, total care for patients with chronic kidney disease (CKD) and end-stage renal disease (ESRD). Working with payors and provider partners, Strive combines clinical care teams, care management, and data-driven tools to coordinate treatment across the patient journey. Their model is designed to improve patient outcomes and drive better value for health systems and payors.