IT Support Specialist

The IT Support Specialist serves as the primary point of contact for IT support requests across five companies, handling Tier 1 and Tier 2 responsibilities including troubleshooting, Microsoft 365 administration, and endpoint deployment. This in-office role in Cleburne, Texas, requires resolving issues efficiently while documenting tickets and collaborating with the IT Manager on larger projects and security initiatives. Success in this position ensures reliable support for users across all sites through prompt resolution and clear communication.