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IT Support Specialist at Accelya - ApplyBlast

IT Support Specialist

Accelya

9 days ago

3.5 on Glassdoor

Miami, Florida, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

This role provides comprehensive end-user support and IT service delivery within a large, complex network environment, focusing on system maintenance, troubleshooting, and user account management. The position involves collaborating with various IT teams to resolve escalations, optimize service delivery processes, and ensure high-quality technical support for business users. The ideal candidate will leverage expertise in Microsoft 365, Active Directory, and ITSM tools to drive efficient incident resolution and support digital transformation initiatives.

Responsibilities

Install and configure computer hardware, operating systems, and applications
Troubleshoot system and network problems to resolve hardware or software faults
Manage end user device lifecycle including provisioning, monitoring, and de-provisioning

Skills

Qualifications

BA/BS/BE/B.Tech degree in a technical area (Computer Science, Cyber Security, etc.)Microsoft Certified Desktop Support Technician CertificationITIL certificationIAT II certification (CompTIA Security+ CE, SSCP, CCNA, or equivalent)