IT Support Specialist

This role serves as the primary point of contact for IT-related incidents and service requests, providing Level 1 support for end-user computing, Microsoft 365, and network connectivity. The specialist is responsible for troubleshooting issues, managing ticket queues, and ensuring SLA compliance while communicating effectively with Swiss end users in French. Collaboration with global support teams and adherence to ITIL-based processes are essential for maintaining service quality and continuous improvement.