IT Support Specialist

The IT Support Specialist provides Level 2 technical support to employees and customers, diagnosing and resolving issues related to desktops, laptops, mobile devices, applications, and network connectivity. The role ensures timely resolution of incidents and service requests, escalating complex issues when required, while maintaining effective relationships with end users. Responsibilities include documenting troubleshooting procedures, maintaining knowledge management resources, and ensuring compliance with IT service management processes. This is a 100% onsite role requiring travel to multiple company locations for technical support and hardware deployments.