IT Support Supervisor – Hybrid L1/L2 (Hands-On Role)
Sia
About this role
An IT Support Supervisor at Sia Group plays a key role in supporting and supervising the global IT helpdesk team, ensuring high service quality across multiple regions. The role involves a mix of operational oversight, complex support activities, and direct involvement in resolving technical issues for users including VIPs. It also includes supporting team development, process improvement, and IT asset management.
Skills
About Sia
sia-partners.comSia Partners is a global management consulting firm built around digital-first transformation, combining strategy consulting with data science, AI, and creative design to help clients navigate change. Their offering spans strategy and management consulting, AI and analytics (Sia AI / Heka), experience design (Sia/Studio), and social impact and innovation arms within a broader Sia ecosystem. The firm emphasizes responsible, data-augmented solutions across industries and maintains an international footprint with dedicated sector and capability teams.
About Sia
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Sia.
Salary
$70k – $90k
per year