IT Support Technician (2nd Line)

Sumer is seeking a proactive IT Support Technician to support its Simmons Gainsford hub in London, combining on-site end-user support with collaboration across the central IT function. This role focuses on ensuring the reliability, security, and performance of the technology environment while delivering excellent user support and maintaining robust local infrastructure. The position plays a key part in day-to-day operations, troubleshooting technical issues, and managing user lifecycle processes. It requires a strong customer service mindset and the ability to work effectively within a multisite professional services environment.