IT Support Technician III

This senior IT Support Technician role serves as the primary escalation point for medical aesthetics clinics across the United States, resolving complex technical issues in Microsoft 365, endpoints, security, telephony, and networking. The position involves managing a high-volume ticket queue, ensuring strict adherence to SLAs, and providing hands-on support for infrastructure and clinical platforms. Additionally, the role includes mentoring junior technicians, maintaining documentation, and assisting with clinic onboarding and standardization.