IT Support Technician III

The IT Support Technician III is a senior-level role responsible for delivering advanced technical support and managing key operational processes across endpoint management, identity and access management, and service delivery. This position supports both corporate users and warehouse operations, serving as an escalation point for complex issues while mentoring junior staff and driving efficiency through process improvement. The role involves owning the full employee IT lifecycle, administering IAM and endpoint management tools, and providing comprehensive support for hardware, software, and network connectivity.