IT Support Technician Level 1 (Job 1258)
DLH (1 day ago)
About this role
The IT Support Technician (L1) provides on-site hardware and software support to a diversified staff and end-user population, supporting both Mac and Windows environments. The role emphasizes face-to-face customer service, VIP support, and daily presence at client sites in the Bethesda/Rockville, MD area while supporting NIH-provided applications and secure device configurations.
Required Skills
- Hardware Support
- Software Support
- macOS
- Windows
- Microsoft 365
- Ticketing System
- Customer Service
- AV Support
- Endpoint Management
- VIP Support
Qualifications
- High School Diploma
- Associate's Degree
- Public Trust Clearance
- CompTIA A+
- CompTIA Linux+
- JAMF Certified Tech
- HDI-DAST
- ITIL v4 Foundations
- Apple Certified Support Professional
- Microsoft Certified: Endpoint Administrator Associate
About DLH
dlhcorp.comDLH is a technology and professional services firm that solves health and national security challenges through digital transformation, science research and development, and systems engineering and integration. It delivers improved readiness and response solutions for federal programs, combining R&D, data-driven digital capabilities, and systems engineering to modernize mission-critical programs. DLH emphasizes innovation and technical integration to strengthen public health and national security outcomes across government customers.