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IT Support Technician at New Relic - ApplyBlast

IT Support Technician

New Relic

16 days ago

3.5 on Glassdoor

San Francisco, California, United States

Hybrid

Full Time

Medior

1 applicant

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About this role

New Relic is seeking a motivated IT Support Technician to join their team in San Francisco, providing Tier 1 and Tier 2 technical support for a primarily Mac environment. The role involves handling day-to-day support inquiries, configuring IT hardware, managing user accounts, and collaborating with cross-functional teams to ensure seamless operations. This position requires a creative problem solver with strong technical expertise and excellent communication skills to deliver a first-class end-user experience.

Responsibilities

Provide Tier 1 and Tier 2 technical support for Mac hardware and software
Configure and setup IT hardware including laptops printers and peripherals
Provision and de-provision user accounts and system access

Skills

About New Relic

newrelic.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2008

View Profile

New Relic is an AI-powered observability platform that correlates telemetry across the entire stack to isolate root causes and reduce MTTR. It offers a complete toolkit including APM, digital experience monitoring, AI and agentic monitoring, infrastructure monitoring, log management, and security — all unified under a single platform. Designed for engineers and operations teams, New Relic leverages AI to automate remediation, pinpoint friction, manage cloud costs, and deliver end-to-end visibility across cloud-native, hybrid, and Kubernetes environments.