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IT Support at Ivy Tech Community College - ApplyBlast

IT Support

Ivy Tech Community College

4 months ago

3.7 on Glassdoor

Columbus, IN

Onsite

Full Time

Junior

0 applicants

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About this role

The Ideal First Support Technician at Ivy Tech Community College provides technical and user support for desktop, laptop, printer, network, and VoIP issues within a higher education environment. This role involves processing helpdesk cases in compliance with Service Level Agreements, developing troubleshooting guides, and assisting System and Network Administrators. The position requires maintaining lab security, participating in statewide teams, and contributing to the department's operational efficiency.

Responsibilities

Process IT Helpdesk cases and incidents within Service Level Agreements
Provide end-user technical support for desktop, laptop, printer, and network devices
Develop troubleshooting guides and guidelines for resolving common problems
Maintain physical and data security for lab equipment and local administrative access
Assist System and Network Administrators with assigned technical tasks

Skills

About Ivy Tech Community College

ivytech.edu

Headquarters

Indianapolis, Indiana, United States

Company Size

5001-10000 employees

Founded

1963

View Profile

Ivy Tech Community College is a leading educational institution in Indiana, offering over 70 Associate's Degrees and Certificates across more than 75 communities statewide. The college emphasizes accessibility and affordability, catering to a diverse range of students through various academic programs such as business, engineering, healthcare, and more. With a commitment to providing quality education and workforce training, Ivy Tech aims to help students achieve their career goals and contribute to the local economy. Additionally, it is accredited by the Higher Learning Commission, ensuring that its educational offerings meet high standards of quality and excellence.