IT Technical Support Analyst II (IT Help Desk)

The IT Technical Support Analyst II provides frontline technical support to internal users, troubleshooting hardware, software, and network issues to ensure efficient resolution of IT-related problems. The role involves maintaining IT infrastructure, managing assets and licensing, and performing setups for new hires while adhering to established service level agreements. This position requires collaboration with cross-functional teams to optimize systems and deliver high-quality support within the organization's technology environment.