IT Technical Support
NICE(8 days ago)
About this role
A mid-level IT Technical Support role at NICE supporting hybrid Mac and Windows environments and enterprise A/V solutions within a fast-paced IT/AI-focused software company. This individual contributor position operates under a hybrid work model (2 days in-office / 3 remote) and offers growth opportunities within a global organization.
Required Skills
- ServiceNow
- AV Support
- MacOS
- Windows
- Endpoint Management
- Networking
- Asset Management
- Troubleshooting
- RCA
- Customer Service
Qualifications
- Bachelor's Degree in IT, Computer Science, or Engineering
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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