IT user support - Telephony
Intact Financial(2 months ago)
About this role
A Level 1 Help Desk Agent at Intact provides frontline technical support for telephony and collaboration platforms (Google CCaaS and Microsoft Teams UCaaS) as part of the Service Desk. The role supports maintaining stable communication services, fosters collaboration with specialist teams, and contributes to continuous improvement of support processes.
Required Skills
- Google CCaaS
- Microsoft Teams
- UCaaS
- MACD
- Monitoring Tools
- Incident Management
- IP Telephony
- SIP
- Call Routing
- Trunking
+10 more
About Intact Financial
intactfc.comIntact is the largest provider of property and casualty insurance in Canada through its subsidiaries Intact Insurance, belairdirect and Brokerlink.
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