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ITMS Mac/Apple Support Specialist, Tier 2 at New Era Technology - ApplyBlast

ITMS Mac/Apple Support Specialist, Tier 2

New Era Technology

3 months ago

3.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The ITMS Mac/Apple Support Specialist, Tier 2 provides advanced remote support for customers with Apple and mixed‑platform environments, focusing on macOS, iOS, Apple hardware, and Addigy MDM administration. The role involves troubleshooting, clear ticket documentation, and collaboration with internal teams while delivering high‑quality customer service.

Responsibilities

Provide advanced remote support for Apple and mixed‑platform environments
Administer and manage Apple devices using Addigy MDM
Troubleshoot macOS issues including networking, VPN, and application problems

Skills

Qualifications

Addigy certificationApple Device Support certificationApple Deployment and Management certificationMicrosoft endpoint management certification

About New Era Technology

neweratech.com

Headquarters

West Chester, Pennsylvania, United States

Company Size

1001-5000 employees

View Profile

New Era Technology is a global technology solution provider that delivers end-to-end IT solutions to securely connect people, places, and information around the world. They offer a broad range of services including modern workplace and unified communications, enterprise infrastructure and networking, cybersecurity and physical security, digital transformation, AI and intelligent automation, and managed IT services. Serving more than 20,000 customers worldwide, New Era supports diverse industries such as enterprise, healthcare, education, government, banking, and retail.