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ITSM Administrator at Leidos - ApplyBlast

ITSM Administrator

Leidos

8 days ago

3.9 on Glassdoor

Canberra, Australian Capital Territory, Australia

Onsite

Full Time

Medior

0 applicants

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About this role

The ITSM Administrator role at Leidos Australia involves designing, configuring, and maintaining Jira Service Management workflows and ITSM platforms to support reliable, auditable, and ITIL-aligned service delivery within a complex Defence program environment. The position requires partnering with various stakeholders to translate operational policies into practical tooling, ensuring service visibility, compliance, and resolution outcomes. This role focuses on driving continual improvement and enhancing user experience outcomes across critical mission and support services.

Responsibilities

Design and configure Jira Service Management workflows, automations, and SLAs
Translate operational policies and ITIL practices into practical tooling solutions
Develop dashboards and reporting capabilities to improve service performance

Skills

Qualifications

Australian CitizenTSPV Security ClearanceDISA/OSA

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.