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ITSM Application Support Specialist at Leidos - ApplyBlast

ITSM Application Support Specialist

Leidos

2 months ago

3.9 on Glassdoor

Canberra, Australian Capital Territory, Australia

Onsite

Full Time

Medior

0 applicants

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About this role

The ITSM Application Support Specialist provides advanced technical support for Ivanti Neurons ITSM, handling complex incidents, service requests, and integration issues. The role involves troubleshooting, application administration, CMDB import support, workflow configuration, and contributing to continual service improvement within Leidos Australia's Civil Digital Modernisation team.

Responsibilities

Provide advanced support for Ivanti Neurons ITSM incidents and service requests
Support and troubleshoot CMDB bulk imports and data validation
Administer user access, permissions, and product health for Ivanti Neurons ITSM

Skills

Qualifications

ITIL FoundationIvanti product certificationNV-1 security clearance

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.