ITSM Data Quality Manager

The ITSM Data Quality Manager at Burberry owns the framework, standards, and controls for ITSM data to ensure accuracy, consistency, and trust across the organization. This role leverages data and operational insights to enhance the colleague service experience by reducing friction and enabling effective service management, self-service, and automation. The position involves defining quality standards, assessing data health, and collaborating with internal teams and service partners to drive continuous improvement.