ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

ITSM Lead at United States Postal Service - ApplyBlast

ITSM Lead

United States Postal Service

2 months ago

2.8 on Glassdoor

Suitland, Maryland, United States

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The ITSM Lead will drive the transformation of the organization from a reactive ticket-driven support model to a proactive, service-oriented operating model. This role will assess and improve enterprise ITSM capabilities, primarily focusing on the ServiceNow platform, and will work with stakeholders to develop service ownership, demand management, and continual improvement strategies aligned with mission needs.

Responsibilities

Lead transformation of ITSM to a proactive service-oriented operating model
Assess and improve ServiceNow platform and enterprise ITSM processes
Define and mature service ownership, governance, and performance measurement frameworks

Skills

Qualifications

Bachelor’s DegreeServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)ITIL 4 FoundationProject Management Professional (PMP)

About United States Postal Service

usps.com

Headquarters

Washington, District Of Columbia, United States

Company Size

10001+ employees

Founded

1776

View Profile

The United States Postal Service (USPS) is an independent federal agency that provides mail and package delivery, postage sales, and related retail and logistics services across the United States. Its website and online tools offer package tracking, Click-N-Ship online postage and label printing, free package pickup scheduling, ZIP Code lookup, postage calculators, and Informed Delivery mail previews. USPS serves consumers, businesses, and government customers through a nationwide network of carriers and retail locations and offers domestic and international shipping, business solutions, stamps, and mailing supplies. It operates with a mission to provide universal mail service and accessible customer support.