Techwave
The ITSM Manager or Trainer is responsible for defining, governing, and continuously improving IT Service Management processes across a global organization. This role oversees the Global Service Desk operations across multiple regions, ensuring consistent service delivery and a unified ITSM strategy. The position also drives the evolution of ServiceNow workflows and fosters a culture of continuous improvement and operational excellence.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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