ITSM MIM Lead SDM
Planet(5 months ago)
About this role
The Major Incident Management Lead SDM at Planet owns and shapes the 24/7 major incident function for the company's regulated online payments platform, ensuring service continuity and high availability. The role bridges technical teams, executive stakeholders and service management to drive timely recovery and accurate business impact assessment. It operates within a payments technology organisation serving retail and hospitality clients.
Required Skills
- Major Incident
- Incident Management
- ITIL
- Incident Command
- ServiceNow
- Monitoring Tools
- Stakeholder Management
- Root Cause
- War Rooms
- Communication
+2 more
Qualifications
- Bachelor’s Degree in IT or Business
- ITIL Foundation
- ITIL Intermediate/Managing Professional (preferred)
About Planet
weareplanet.comA flexible Payments, Software and Tax Free solution built around your needs, through a single partnership.
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