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Japanese Teammate at TaskUs - ApplyBlast

Japanese Teammate

TaskUs

5 months ago

4.1 on Glassdoor

Cairo, Egypt

Hybrid

Full Time

Junior

0 applicants

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About this role

As a CS1 Customer Support Agent at TaskUs, you will handle first-line customer inquiries across email, chat, phone, and social media to resolve issues and enhance the customer experience. The role involves gathering customer feedback to drive product improvements and contributing to key performance metrics like response time and satisfaction scores.

Responsibilities

Provide first-line support via email, chat, phone, and social media channels.
Resolve customer issues efficiently using internal knowledge bases and manuals.
Gather Voice of the Customer feedback to drive product improvements.
Assist in creating and updating Help Center articles and internal manuals.
Contribute to achieving team performance metrics including CSAT and FCR scores.

Skills

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.