Jefe Customer Care
Finning(27 days ago)
About this role
The Jefe(a) Customer Care at Finning Chile is the corporate CRM owner and regional head of Contact Center operations for Chile and Bolivia, ensuring alignment with Finning and Caterpillar standards. The role focuses on driving CRM adoption, data integrity, and an omnichannel customer experience while coordinating cross-functional teams and reporting on customer experience metrics.
Required Skills
- Omnichannel
- CRM
- Contact Center
- Data Quality
- Customer Journey
- CSAT
- CES
- Reporting
- Process Improvement
- Training
Qualifications
- Bachelor's Degree in Business Administration, Commercial Engineering or Marketing
- English Intermediate/Advanced
About Finning
finning.comFinning is your local dealer for Cat equipment, machines, power systems, and technology solutions. Select a location to learn about products and services in your country.
View more jobs at Finning →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Finning
Similar Jobs
Consumer Care Program Manager
Campbell Company of Canada(1 month ago)
Dynamics 365 Customer Service & Omnichannel Consultant (English)
Philip Morris International(1 month ago)
Systems Engineer - Contact Center AI & Automation
Zoom(29 days ago)
Solutions Architect, Customer Experience
NTT DATA,(29 days ago)
Manager, Contact Center
RTX(1 month ago)
Director, Customer Care
HD Supply(1 month ago)