Journal Support Specialist
Springer Nature Group(1 month ago)
About this role
The Journal Support Specialist is a member of the Publishing Support team responsible for supporting authors, editors, and internal stakeholders across the publishing lifecycle. The role focuses on Open Access workflows and policy-driven processes and works closely with Editorial, Finance, Production, and Policy teams. It contributes to improving author experience through coordination, documentation, and cross-functional collaboration.
Required Skills
- Customer Service
- Vendor Management
- Freshdesk
- SAP
- OASiS
- Contract Drafting
- Invoice Management
- Project Management
- Process Improvement
- Data Analysis
+4 more
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