Journey Design Lead
Barclays(1 month ago)
About this role
A Journey Design Lead at Barclays shapes best-in-class customer experiences across major journeys and multiple brands, including Barclays UK Retail and Barclaycard. The role operates at a strategic level, partnering with CX Strategy, Journey Ownership and senior business leaders to align customer experience transformation with business strategy. It aims to deepen customer engagement, loyalty and advocacy across channels.
Required Skills
- Service Design
- Journey Mapping
- Prototyping
- Wireframing
- Figma
- Systems Thinking
- Storytelling
- Accessibility
- Data Analysis
- Stakeholder Management
+1 more
About Barclays
home.barclaysBarclays is a British universal bank. Our businesses include consumer banking, as well as a top-tier, global corporate and investment bank.
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