Journey Optimization Lead, VP
Barclays(1 month ago)
About this role
The Journey Optimization Lead, VP will design and deliver end-to-end customer and colleague journey transformations across Barclays UK Business Banking front and back-office operations. The role shapes Target Operating Models, drives capacity creation, and embeds intelligent automation and AI solutions to improve customer experience, operational efficiency, and control effectiveness.
Required Skills
- Journey Design
- Process Optimisation
- TOM Design
- Automation
- AI
- RPA
- Data Analysis
- Stakeholder Management
- Figma
- Visio
+7 more
Qualifications
- Lean Six Sigma Green Belt
About Barclays
home.barclaysBarclays is a British universal bank. Our businesses include consumer banking, as well as a top-tier, global corporate and investment bank.
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